Privacy Policy of Bag Hero d.o.o.

Effective Date: April 10th, 2024

Welcome to Bag Hero d.o.o. (, a service dedicated to offering storage lockers. At Bag Hero d.o.o., we are committed to protecting the privacy and security of our users' personal data in accordance with the EU General Data Protection Regulation (GDPR) and other relevant local laws.

This Privacy Policy outlines the types of personal data we collect from our users, how we use it, the legal basis for its processing, and the rights you have regarding your personal data.


Personal Data We Collect

Bag Hero d.o.o. collects the following types of personal data from its users:

  1. Contact Information: When you use our service, we may collect your name, email address, phone number, and any other information you provide through our contact form.

  1. Usage Data: Information on how the services are accessed and used, which may include details such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, our service pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

  1. Tracking Data: We use tracking technologies like cookies and Google Analytics to monitor the activity on our service and hold certain information. This includes data for advertising and analytics purposes.


How We Use Your Personal Data

Bag Hero d.o.o. uses the collected data for various purposes:

  1. To provide and maintain our service

  2. To notify you about changes to our service

  3. To allow you to participate in interactive features of our service when you choose to do so

  4. To provide customer support

  5. To gather analysis or valuable information so that we can improve our service

  6. To monitor the usage of our service

  7. To detect, prevent, and address technical issues


Legal Basis for Processing Personal Data

Bag Hero d.o.o. processes personal data under the following bases:

  1. Consent: You have given your consent for processing personal data for one or more specific purposes.

  2. Contractual Necessity: The processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract.

  3. Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

  4. Vital Interests: Processing is necessary to protect the vital interests of you or another natural person.

  5. Public Interest: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

  6. Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.


Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain data protection rights aimed at allowing you control over your personal data. Bag Hero d.o.o. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

  1. The right to access, update, or delete the information we have on you.

  2. The right of rectification.

  3. The right to object.

  4. The right of restriction.

  5. The right to data portability.

  6. The right to withdraw consent.

Please note that we may ask you to verify your identity before responding to such requests.


Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we ​​strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.


Data Retention

Bag Hero d.o.o. will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Croatia and choose to provide information to us, please note that we transfer the data, including personal data, to Croatia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Bag Hero d.o.o. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


Amendments to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our service, before the change becomes effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, please contact us:

  1. By email:

  2. By visiting this page on our website: Support

  3. By mail: Bag Hero d.o.o., Strojarska 20, 10000 Zagreb, Croatia

Owner and Data Controller: Bag Hero d.o.o., Strojarska 20, 10000 Zagreb, Croatia

An unhandled error has occurred. Reload 🗙