Frequently Asked Questions (FAQs)

You can get help with all the questions people usually asked about the platform.

We accept a variety of payment methods, including credit/debit cards, mobile payments, and Bitcoin. Please check our website for accepted payment methods at your chosen location.

Our locker rentals are typically available for short-term use, but we also offer extended rental options for longer stays. The minimum booking period is 2 hours during the off season and 4h during peak season.

While most personal belongings are welcome, there are some items that are prohibited from being stored in our lockers for safety and security reasons. Please review our terms and conditions for a list of prohibited items.

Yes, we offer special discounts and promotions for frequent users and bulk bookings. Be sure to sign up or check our website for the latest deals and offers.

Yes, our locker facilities are accessible 24/7, allowing you to retrieve your belongings whenever it's convenient for you. Simply use your unique access code to access your locker at any time.

We take cleanliness and hygiene seriously and maintain our locker facilities to the highest standards. Our staff regularly clean and sanitize the lockers and surrounding areas to provide a safe and hygienic environment for our customers.

Each locker has a maximum weight limit of 35 kilograms (77 pounds) to ensure safe storage and easy access to your belongings. Please ensure that your items do not exceed this weight limit when using our lockers.

Our lockers are equipped with state-of-the-art security features, including secure locking mechanisms and 24/7 surveillance to ensure the safety of your belongings.

Yes, we individually insure each locker for up to 750 Euro to provide peace of mind to our customers.

Booking a locker in advance is easy! Simply visit our website on desktop or mobile, select your desired location, choose your preferred date and time, and complete the booking process in just a few clicks.

Our dedicated customer service team is available to assist you 24/7, 365 days. You can reach us via phone, email, or live chat on our Support website for prompt assistance with any questions or concerns.

All reservations are non-refundable as stated in our terms and conditions. However, please reach out to our customer service via WhatsApp or Telegram, and we'll do our best to help you.

Yes, you can extend your reservation, but it depends on the availability of lockers. If we have free lockers, you can extend your stay and pay for the additional time when you check out. If there are no available lockers, please ensure you check out on time. For further assistance, contact our customer service via WhatsApp or Telegram.

Locating our locker facilities is easy! Simply enable your device's location services and visit our website. You'll be able to access maps and directions to each of our convenient locations. If you need further assistance, our helpful customer service agent is always ready to provide guidance and support.

Our lockers are designed to accommodate a wide range of items, from small bags to larger luggage. For your convenience, we have a “Try-Me” locker at our location to ensure that your items fit within the dimensions.

We value your feedback! You can share your experience and provide feedback through our website, or by contacting our customer service team directly. Your input helps us continually improve our services for our customers.

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